Reference

How We Handle Your Privacy

We collect what we need to run your account and process your deposits through DANA, OVO, GoPay. You control your data — request changes or deletion through support, and we'll walk you through it.

Account verificationPayment dataSession logsContact support anytimeRequest deletion
Explore the Lobby Read FAQ
ompong77 How We Handle Your Privacy
CONTACT PATHS

Privacy Questions and Requests

If you want to see what data we hold, correct something, or request deletion, our support team can start that process. Email us or open live chat during business hours and we'll confirm your identity before making changes.

Team online

Email Support

Send your request to our support address with your registered email so we can verify your account. We'll reply within two business days with next steps or the information you asked for.

Live Chat

Open the chat widget during business hours and tell the agent you have a privacy request. They'll verify your account details and escalate to our data team if needed.

Account Settings

Some changes — updating your email, phone, or payment preference — can be made directly in account settings. For data export or deletion you'll need to contact support.

SECURITY POSTURE

How We Protect Your Information

We encrypt account data in transit and at rest. Payment details are tokenized so we never store your full DANA, OVO, GoPay credentials. Access to your records is restricted to staff who need it to run support or compliance checks.

Data Encryption

Every session runs over HTTPS and account records sit in encrypted storage. Payment tokens replace raw credentials so even if a database leaked, your wallet details wouldn't be readable.

Cookie Use

We set a session cookie to keep you logged in and a language cookie so the lobby remembers your preference. No tracking pixels from ad networks. You can clear cookies anytime in your browser.

Data Retention

We keep your account data while your account is active and for a compliance window after closure. When that window ends, records are purged unless local law requires longer retention.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your data. Contact support with your request and we'll confirm what's possible under local law.

Privacy Policy FAQ

We collect your email, phone number, and payment details so we can verify your account and process deposits via DANA, OVO, GoPay. Session logs — device type, IP, login times — help us secure your account.

Payment processors see only what they need to clear your transaction. We don't sell or rent your data to advertisers or data brokers. Law enforcement requests are handled case by case where local law requires.

Email our support team or open live chat with your registered account details. We'll verify your identity, then send your data export or start the deletion process depending on what you asked for.

A session cookie keeps you logged in and a language cookie remembers your preference. We don't drop third-party tracking pixels. You can clear cookies anytime through your browser settings without losing your account.

We retain records for a compliance period after closure — the length depends on local law and the type of data. Once that window closes, your records are purged unless longer retention is legally required.

Yes. We'll post updates here and email active account holders when a material change happens so you can review it before your next login. Minor clarifications may be posted without individual notice.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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